Murlipura, Jaipur Mon – Sat: 9:00 AM – 8:00 PM · Sunday: 10:00 AM – 2:00 PM +91 78780 04780

Privacy Policy

How UR Physio Clinic collects, uses and protects personal and health information.

Last updated: September 2026

This Privacy Policy explains how UR Physio Clinic (“the clinic”, “we”) collects, uses and protects personal information when you visit this website, contact us or receive physiotherapy care. It is written with reference to the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Who we are

UR Physio Clinic, 16, Bhudaniya Chora, Devdhara Colony, Murlipura Scheme, Murlipura, Jaipur, Rajasthan 302039. Phone: +91 78780 04780. Email: support@urphysio.in.

2. Information we collect

  • Contact details you share — name, phone number, email, locality.
  • Appointment information — the reason for your visit and preferred time.
  • Health information you provide during assessment and treatment, such as symptoms, medical history and reports.
  • Website usage data — pages visited, device and browser type, collected through analytics cookies.

3. How we use your information

  • To respond to enquiries and schedule appointments or home visits.
  • To assess, treat and keep records of your physiotherapy care.
  • To send appointment reminders or follow-up messages by phone or WhatsApp.
  • To understand how the website is used and improve it.

4. Health information

Health information is used only for your care, is accessed only by the treating physiotherapist and authorised clinic staff, and is not sold or used for advertising. Please do not send detailed medical information through the website form; share it in person or on WhatsApp.

5. Sharing of information

We do not sell personal information. We may share it only: with other healthcare professionals involved in your care, with your consent; with service providers that help us run the website or communications (for example hosting, email and analytics), under confidentiality; or when required by law.

6. Data retention

We keep information only as long as needed for your care, for our legal and professional obligations, or to answer your enquiry. It is then deleted or anonymised.

7. Cookies and analytics

This website may use cookies and Google services (such as Google Analytics and Google Maps) to measure visits and display the clinic map. You can block or delete cookies in your browser settings.

8. Your rights

You may ask to access, correct or delete your personal information, or withdraw consent for communication, by contacting us at support@urphysio.in or +91 78780 04780. Some records may need to be retained where the law requires it.

9. Children

Information about patients under 18 is collected only with the consent of a parent or guardian.

10. Security

We use reasonable technical and organisational measures to protect information. No website or electronic storage is completely secure, but we work to protect your data.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

12. Contact

For privacy questions or requests, contact UR Physio Clinic at support@urphysio.in or +91 78780 04780.